VIDA Management Consultants
Specializing in Customer Interaction
VIDA Management Consultants
Specializing in Customer Interaction
Prisons can coach inmate agents every day by using inmate coaches supervised by correctional officers. This can be used to develop high quality and high performance inmate agents.
Improve sales results by being able to afford to keep the agent on hold during a secure credit card transaction. This provides continuity for a customer to finalize a transaction and an opportunity to up-sell.
Prisons can rapidly put more agents on the phone. This workforce flexibility comes from the ability to economically train more inmates than required by specific call programs, greater scheduling control, and housing of inmates close to the call center.
It is more cost effective for prisons to run analytics on all calls to assure inmate compliance than to have correctional officers monitor even 2% of inmate agent calls. This allows the prison to offer analytics on all calls without additional overhead costs.
Native English speaking agents with an understanding of US culture.
1209 N. Lakeview Drive, Palatine, Illinois 60067 • vidaconsultants.com • (847) 991-0028
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