VIDA Management Consultants

Specializing in Customer Interaction

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Prison Call Center
Program Management

Past Project

Opportunities

Coach-Every-Day

VIDA works inside prisons to establish call center vocational training and Prison Industry correctional programs.

We are subject matter experts in Call Center Management and have on-site work experience in implementing call centers inside prisons.

VIDA provides management consulting services for prison industries that want to build or improve a call center work program. Consulting services include all aspects of program realization including:

• Strategic planning
• Program design, process development, and documentation
• Organizational development (organizational structure, job definition, roles and responsibilities, skill requirements, training)
• Project management
• Implementation and build-out oversight
• Center start-up (just-in-time management training and skill development with real-time operations management)
• Ongoing program management

We believe that call center work programs can be uniquely positioned to reduce recidivism. This is because a call center work program can be designed to:

• Teach basic communications and other life skills
• Provide a highly structured and performance managed work environment
• Provide a vocational skill that is highly employable
• Focus on skill development with coaching every day

The unique ability to Coach-Every-Day allows prisons to develop high quality call center agents.

VIDA has developed core call center processes inside a prison environment that meet the safety, security, and accountability requirements along with the other operational constraints found inside a prison. Our unique approach of shoulder-to-shoulder working with prison management and correctional officers combines just-in-time job training and skill development with real-time operations management.