VIDA Management Consultants

Specializing in Customer Interaction

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Contact Center
Performance Management
and Process Consulting

Typical Outcomes

Services

Assessment & Audit Agent Performance Management Call Center Process Management Customer Strategy Customer Experience Management Management Coaching
Prison Industry Program Development

Workshops

Improving Agent Performance Workshop Coaching Workshop for Supervisors Monitoring Calibration Workshop Action Planning Workshop Do Not Call Compliance Workshop

We help companies improve interacting with their customers through call centers...

...by improving agent performance and call center processes.

We partner with our clients to:

• Resolve call center operational and management issues
• Maximize the utilization of the call center to achieve business goals
• Improve call center operational processes
• Develop people that build relationships
• Manage customer experiences

"Positive emotional connections build loyalty, and only people can build positive emotional connections."