VIDA Management Consultants

Specializing in Customer Interaction

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Generate Revenue

Add Sales to Service

• Transform service/support group to sales orientation
• Define Sales as Service
• Implement change management
• Adjusting metrics, compensation, incentives, and job requirements
• Implement sales training
• Identify call types and triggers for upsell and cross sell opportunities
• Sell at completion of good service to extend benefit
• Recognize appropriate opportunities to sell
• Develop sales scripts and tools
• Proactive Calls
• Use customer follow-up opportunities to build customer loyalty
• Determine customer interaction preferences
• Assist in creating programs that use the call center to support customer acquisition

Customer Reactivation

• Develop program for reactivation
• Research (profiling and data mining) to quantify opportunity
• Develop offer
• Development, test, assess, and train on script

Telesales Performance Improvement

• Improve conversion rates
• Improve agent performance - training
• Improve script
• Improve offer management
• Event triggered sales calls
• Capture relevant customer information
• Implement analytics to mine data
• Cross sell / up sell

Build Customer Loyalty