VIDA Management Consultants
Specializing in Customer Interaction
VIDA Management Consultants
Specializing in Customer Interaction
VIDA Management Consultants is committed to help companies utilize their call center as a resource to strengthen customer relationships by consistently providing positive memorable customer experiences.
We trace your customer's experience back to your business strategy through your people, processes, knowledge, organizational structure, systems, and culture.
VIDA's solutions optimize the investment already made in technology and people by improving business processes and transferring knowledge and best practices to call center management teams. While we don't directly implement technology solutions, we do help companies assimilate the technology they have purchased to achieve the goals they initially purchased the technology to obtain.
We develop long term relationships with our clients, where our clients become customer centric, their contact centers become a strategic asset, and they develop the necessary contact center management talent to be self sufficient.
VIDA Management Consultants was founded by Daryl Maddox and Vicki Maddox. Daryl and Vicki are a husband and wife consulting team with over 35 years of combined executive and director level experience in strategic planning, call center operations, product management, and marketing.
1209 N. Lakeview Drive, Palatine, Illinois 60067 • vidaconsultants.com • (847) 991-0028
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